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The offer and sale of products on our website are governed by these Terms and Conditions. 


1. Commercial activity of Mosrose E- Commerce


1.1 Information on the seller - Mosrose is an Italian Lingerie company with its headquarter in Milan (Italy).


The products are supplied through the Mosrose logistic center which is located in :


Via Triboniano 103,


20156 - Milano (Italy).


You can ask any question by contacting the e-Commerce department of Mosrose 


e-mail : info@mosrose.com


1.2 Characteristics of the goods under the contract - The characteristics, as well as the purchase price and shipping costs (including taxes and applicable taxes) of / goods of this contract of sale at a distance are indicated before in the composition of Shopping and subsequently in the receipt of purchase;


1.3 The Order contains: 


•a reference to these General Conditions of Sale;

•information and pictures for each Product and its price;

•the means of payment that you can use;

•the delivery methods for the Products purchased and the relative shipping and delivery costs;

•a reference to the conditions for exercising you right of withdrawal;

•the methods and times for returning the Products purchased


1.4 Performance - The supplier undertakes to perform the contract within 30 days from the time of order. The ordered products will be delivered in Italy and in Europe within 3-4 working days from the day of shipment. In the event that the goods are no longer available, the customer will be informed in writing. In any case, the supplier shall not be deemed in default if the failure is due to force majeure, just an example we consider these strikes, natural disasters, or any other cause that is not attributable to the same, provided that the events could not be predicted or the effects of these events prevented when the products have been shipped. In any case, because of these events will be exemption from liability if they cause temporary or permanent inability to meet its obligations.


1.5. The Seller offers for sale of products www.mosrose.com and its e-commerce business services are available exclusively to "consumers".


1.6 When we speak of "consumer" shall mean any natural person acting on www.mosrose.com purposes not related to his trade, business or professional activity. If you are not a "consumer", please refrain from entering into business transactions through www.mosrose.com


1.7 In view of its commercial policy, the Seller reserves the right not to accept orders from anyone other than the "consumer" and any orders that do not comply with its trade policy. 


1.8 These Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on www.mosrose.com between users of www.mosrose.com and the Vendor.


1.9 General Conditions of Sale do not regulate the supply of services or the sale of products by persons other than the Seller that are on www.mosrose.com through links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services from persons other than the Seller, to check their conditions of sale, because the seller is not responsible for the provision of services by third parties other than the Seller or the conclusion of transactions of e-commerce between users and third parties


2. Guarantees and product prices and transportation costs


2.1 On www.mosrose.com are offered for sale exclusively branded and top quality.


2.2 The Seller does not sell used, irregular or inferior to the corresponding market standards.


2.3 The main characteristics of products are shown on www.mosrose.com within each product page. The images and colors of the products offered for sale on www.mosrose.com may not exactly correspond to the real effect of the Internet browser or monitor used.


2.4 Product prices include vat and may be subject to change. Make sure the final price of sale before sending the order. Where not specified otherwise, product prices  shown on the website and on the order do not include any customs duties or taxes if shipping  to countries in which current law requires importation fees.

In that case the existence of any additional costs will be clearly mentioned above during insertion and revision of the Order, except that the precise amount of these costs will be communicated by the Carrier to the customer upon delivery of the products.


2.5 The Seller, if the exercise of your right of withdrawal, has the right not to accept the return of products that are returned without the corresponding tag or that have been altered from their original status or have been damaged.


3. Changes


The General Conditions of Sale may be modified at any time in consideration of possible regulatory changes. The new and updated General Conditions of Sale shall be effective from the date of publication of www.mosrose.com.