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DELIVERY & RETURN

 

1.The Shipment

 

Once confirmed the order, the purchased products will be shipped by SDA courier, and the delivery will be within 24/48 hours for the countries and the major cities in the Europe.

It may happen that in exceptional cases the export can takes place 3-4 days after confirming the order. Surely we will care that the shipments will be carried out in the shortest possible time.

 

1.1. Where not specified otherwise, product prices  shown on the website and on the order do not include any customs duties or taxes if shipping to countries in which current law requires importation fees.

In that case the existence of any additional costs will be clearly mentioned above during insertion and revision of the Order, except that the precise amount of these costs will be communicated by the Courier to the customer upon delivery of the products.

 

2. Returns

 

2.1. You have the right to terminate the contract in accordance with Regulation art. 64 Legislative Decree no.21 of 21 February 2014 with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days from the day of receipt of goods purchased on www.mosrose.com. It is not possible to change the item chosen with another.

Please note that for hygienic reasons, it is not possible the return of the following product categories :

thong/brazilian/panty.

 

2.2. To cancel the contract you must use the  Online Return Form  

 

2.3. In this case, you must return the product to the Seller delivering to the courier for shipment within fourteen (14) working days from the day you have received the products.

 

2.3.1 At this point you may send the product to the following address:

 

Mosrose E-COMMERCE

Viale Abruzzi 13A, 20131 Milano, Italy

 

2.4. The return right - besides compliance with the terms and conditions described in paragraphs 2.1, 2.2 ,2.3 - is exercised properly if they are fully respected, the following conditions: The Return Form must be properly completed and submitted to the Seller within fourteen (14) working days from the receipt of the products, the products must not have been used, worn, washed or damaged and the identification tag must still be attached to products, which is an integral part of the goods, products must be returned in their original packaging, return items must be sent to the seller in a single shipment. The Seller, in fact, reserves the right not to accept a single order returned and delivered at different times, the products must be delivered to the carrier within fourteen (14) working days from the date you received the products.

 

2.5. If the return right is exercised in conformity with the procedures and time limits specified in this paragraph 2.5, the Seller shall refund the amounts paid for the purchase of products.

 

2.6. The money will be refunded as soon as possible and, once we verify the correct execution of the terms and conditions set out above, within thirty (30) days from the date on which the Seller became aware of your right of withdrawal , we will make the refund excluding shipping cost direct to the return of the goods.

 

2.7. If you do not comply with the procedures and time limits for the exercise of your right of withdrawal, as specified in this paragraph, will not be entitled to a refund of sums already paid to the seller, but you shall be entitled, at your expense, the products in the state in which they were returned to the Seller. 

 

3. Timing and mode of repayment

 

3.1. In the event of exercise of the right of withdrawal, the seller, the goods are received, checked that the same is intact, with all its parts, with original packaging intact and completely without any damage, it will refund to the customer the amount paid , excluding the direct cost to return the goods in the shortest possible time and in any event within thirty days from the date on which the seller is aware of the exercise of the right of withdrawal by the customer.

The seller will refund to the customer the amount paid by the following methods: bank transfer or other method agreed and confirmed with the customer.

 

The time necessary to see the balance on your credit card depends on your credit card company.

 

3.2. The Seller indicates which shipper for the return of the products. Using Mosrose courier you can return the products to Seller, upon notice to the Seller for the preparation of the removal order. The cost of shipping will be deducted from the payment of the Bank at the time of repayment made.